RESCHEDULING

In the event that you find yourself needing to reschedule your Pets transport within 72 hours of  transport day,

you can be charged a rescheduling fee of 10% of the total agreed cost.

It is important that you notify us immediately upon you change of plans.

CANCELLATION

Cancellations must be made no later than 72 hours before the scheduled pick-up date.

If you cancel after the 72 hours deadline, at our discretion will be charged the full transport fee and no refund will be given.

PICK-UP: 

If no person is present at the time of transport and/or the above described paperwork is not in order at the time of pick-up, we may have to continue without your pet.   We recommend that you make alternative arrangements in case the responsible party is unavailable. You will be charged for the full amount of the transport cost.

DELIVERY:

If no one is available to receive the animal and/or we are unable to contact the responsible party,

there will be a daily fee of $100.00 per pet to cover costs of care and boarding.

The party who Arranged the transport of pet will be responsible for these extra charges. 

It is highly recommended that alternate arrangements be made in case the person responsible for receiving the animal is unable to do so.  

The receiver must be available 24 hours a day. We may need to make a delivery at odd hours

RIGHT OF REFUSAL: 

We will have  the right to refuse acceptance of your dog because of failure to follow the above-mentioned reasons and/or your pet is found to be vicious or sickly.